Terms of Service

1. Acceptance of Terms

By accessing or using the Platform, you acknowledge, accept, and agree to be bound by this Agreement. If you do not agree, do not use the Platform. We may amend these Terms by posting an updated version at https://www.sendinvoice.net/terms and notifying you on our site and/or by email. Your continued use for 14 days after posting constitutes acceptance. If you do not agree to changes, you must stop using the Platform.

2. Eligibility; Age

The Platform is intended for Users who have reached the age of majority in their jurisdiction, are emancipated minors, or have parental/guardian consent. You affirm that you are at least 13 years old. The Platform is not intended for children under 13.

3. Disclaimer of Warranties

To the fullest extent permitted by law, the Platform and all services, content (including translations), and materials are provided "AS IS" and "AS AVAILABLE." SendInvoice disclaims all express and implied warranties, including merchantability, non-infringement, fitness for a particular purpose, and any arising from course of dealing or usage of trade. We do not warrant that (i) the Platform will meet your requirements; (ii) access will be uninterrupted, timely, secure, or error-free; (iii) information obtained through the Platform will be accurate or reliable; (iv) the quality of any products, services, or information will meet expectations; (v) User-provided information will not be disclosed to third parties; (vi) errors will be corrected; (vii) the Platform will operate with specific hardware/software; (viii) required third-party services/software will function as expected; or (ix) the internet generally. No advice or information obtained from SendInvoice or its personnel creates any warranty. You waive statutory rights with respect to implied warranties to the extent permitted by law.

4. Platform Uses

(a) General

Subject to these Terms, the Platform enables Users to generate, send, manage, and record payments related to invoices and similar documents. Users may customise SendInvoice-provided invoice, receipt, quote, estimate, and related templates with logos, images, business details, customer details, line items, taxes, payment terms, and other User Submissions. Users may store and send documents via the Platform, receive payments through integrated providers, and manage associated records. We may invite Users to participate in testing or beta features.

(b) Limited License

Access to the Platform is licensed, not sold. Subject to your compliance with this Agreement, SendInvoice grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your own business or personal purposes.

(c) Updates

We may provide automatic updates or changes to the Platform. You consent to such updates. We may require a minimum version to continue access.

(d) Monitoring

We may monitor the Platform and your account for any purpose, including compliance with this Agreement and applicable laws. We may review or remove User Submissions we consider unlawful or unacceptable and may disclose information to satisfy legal obligations, governmental requests, or court orders.

(e) Payment Processing; Providers

We may support multiple payment methods and third-party payment processors (e.g., Stripe®, PayPal®). Payment processing services are provided by third parties (collectively, "PSPs"). We do not control and are not responsible for PSPs. We disclaim all warranties related to PSPs and are not liable for PSP actions, omissions, or availability. Your use of PSPs may be subject to their terms and privacy policies.

5. Registration & Account Security

To access certain features you may need to register an account and provide true, accurate, current, and complete information (User Information) and keep it updated. You are solely responsible for maintaining the confidentiality of your credentials and for all activities under your account. Promptly notify us of unauthorised use. We are not liable for losses arising from your failure to maintain accurate information or account security.

6. Paid Services; Billing; Renewals; Cancellations

(a) General

If you purchase any paid services or subscriptions (Paid Services), you authorise SendInvoice and its PSPs to store and charge your payment method for applicable fees and taxes and to recover collection costs and interest on overdue amounts. All fees are strictly non-refundable except where required by law or our mandatory consumer rights policy. By subscribing, you acknowledge and accept this no-refunds policy.

(b) Payment Method

You authorise charges to your selected payment method(s) and agree to timely payment. We may receive updated card/account information from your provider and update our records. If your provider refuses payment, you must pay us directly upon demand.

(c) Automatic Renewal

IF YOU PAY FOR A SUBSCRIPTION BY CREDIT/DEBIT CARD OR ANOTHER METHOD ENABLED FOR AUTOMATIC RENEWAL AND YOU DO NOT CANCEL, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW for successive periods equal to your prior term at the then-current rate (unless otherwise stated). We will notify you at least 14 days before any price increase takes effect. You authorise recurring charges until you cancel.

(d) Cancellation; Account Removal

You may cancel at any time from Settings → My Plan → Cancel Subscription. To remove your account and associated content, go to Settings → My Name & Email → Account Removal. Account removal is immediate and irreversible.

(e) Current Billing Info Required

Keep your billing information current (billing address, card details, etc.). Notify us if your payment method is cancelled or compromised. Failure to do so may result in continued charges.

(f) Changes in Amount Authorised

If a charge varies from your previous authorisation (other than tax changes), we'll notify you at least 14 days in advance. If you don't cancel before the effective date, you agree to the new amount.

(g) Payment Processors (PSPs)

Ordering services through the Platform involves PSPs. We do not own PSPs, are not affiliated as owners, and make no representations or warranties regarding PSP services. We expressly disclaim all warranties with respect to PSPs.

7. Payment Processing & Platform Fees

(a) Use of Third-Party Payment Processor

Where you elect to enable online payment functionality within the Platform (Online Payments), payment services are provided by Stripe, Inc. or its affiliated entities (Stripe). The Platform does not provide payment services; Stripe is a regulated payment service provider independent of SendInvoice.

By enabling Online Payments:

• You agree to be bound by the Stripe Connected Account Agreement, the Stripe Services Agreement, and related terms (collectively, Stripe Terms).
• You authorise the Platform to facilitate payments via Stripe Connect on your behalf.
• You acknowledge that Stripe acts as the payment service provider and we are not a bank, payment institution, e-money issuer, or regulated payment service provider.
• We are not responsible for Stripe's acts, omissions, services, availability, security, or compliance with applicable law.

(b) Platform Fee

Where Online Payments are enabled, SendInvoice charges a platform fee of 1.5% of the gross transaction value for each successful payment processed through the Platform (Platform Fee).

• The Platform Fee applies only to successfully completed transactions (i.e., funds received by you from your customer).
• The Platform Fee is separate from and in addition to Stripe's processing fees, which are determined, charged, and collected by Stripe.
• Stripe's fees may vary by payment method, currency, region, and other factors outside our control.

(c) Deduction & Collection of Fees

You authorise SendInvoice and Stripe to:

• Automatically deduct the Platform Fee from each transaction amount via Stripe Connect (including via application fee, transfer split, or other automated mechanisms supported by Stripe); or
• Otherwise invoice and collect the Platform Fee from you by debiting your registered payment method or via separate invoice.

Unless otherwise agreed in writing, the Platform Fee and Stripe processing fees are deducted automatically and you will receive the net amount after all applicable fees. Fees are non-refundable except as required by law.

(d) Responsibility for Processing Fees, Chargebacks & Disputes

Stripe processing fees, chargeback fees, dispute fees, currency conversion costs, and all related transaction costs are your sole responsibility. SendInvoice:

• Does not control, set, or receive any portion of Stripe's fees.
• Is not liable for changes to Stripe's fee structure or terms.
• Does not reimburse Stripe fees unless required by law or as otherwise agreed in writing.

You are solely responsible for managing and responding to chargebacks, payment disputes, fraud claims, refund requests, and customer service issues arising from your use of Online Payments. You agree to comply with all applicable card scheme rules, payment network policies, and anti-fraud requirements.

(e) Refunds, Reversals & Chargebacks

IMPORTANT: All subscription fees and Platform Fees are strictly non-refundable under all circumstances except where prohibited by law. If a customer payment transaction is refunded, reversed, or subject to a chargeback:

• The Platform Fee is non-refundable under all circumstances unless required by law.
• Stripe processing fees are typically not returned by Stripe (consult Stripe Terms for details).
• You remain responsible for any chargeback fees or penalties imposed by Stripe or card networks.
• If we are required to return fees to you or your customer by law, court order, or regulatory authority, we reserve the right to recover our costs (including legal fees) from you.

You agree to indemnify SendInvoice against all losses, costs, damages, fees, fines, and expenses (including legal fees) arising from or related to payment disputes, fraudulent transactions, unauthorised use of payment functionality, chargebacks, or your violation of Stripe Terms or applicable payment regulations.

(f) Platform Fee Changes

SendInvoice reserves the right to amend the Platform Fee rate, structure, or applicability upon at least 30 days' prior written notice (via email or in-Platform notification). Where fee changes are material, we will:

• Provide clear notice of the new fee and effective date.
• Allow you to cancel Online Payments or your subscription before the effective date without penalty (subject to Section 6).

Continued use of Online Payments after the effective date constitutes your acceptance of the revised Platform Fee.

(g) Compliance & Regulatory Position

The Platform is software for invoicing and payment facilitation only. SendInvoice:

• Does not hold, control, transmit, or safeguard client funds.
• Does not provide payment services, e-money services, money transmission, or any regulated financial service.
• Relies on Stripe as the regulated payment service provider.
• Is not responsible for compliance with payment service regulations (e.g., PSD2, PCI-DSS, AML, KYC) on your behalf (though you must comply).

You are solely responsible for:

• Ensuring your use of Online Payments complies with all applicable laws, regulations, and card scheme rules in your jurisdiction(s).
• Maintaining any licences, registrations, or authorisations required to accept online payments (including merchant accounts, tax registrations, etc.).
• Accurately classifying and reporting transactions for tax, accounting, and regulatory purposes.
• Implementing appropriate anti-fraud, anti-money laundering, and customer verification measures as required by law.

(h) Business Use Only; Consumer Rights Exclusion

The Platform (including Online Payments functionality) is provided for business-to-business (B2B) and business-to-consumer (B2C) commercial use. If you are a business (including sole traders, partnerships, companies, or other commercial entities):

• You represent and warrant that you are acting in the course of business and not as a consumer when entering this Agreement and using the Platform.
• You acknowledge that consumer protection laws (including but not limited to the UK Consumer Rights Act 2015, EU Consumer Rights Directive, or similar laws) do not apply to this Agreement or your use of the Platform to the extent permitted by law.
• You agree that the exclusions and limitations of liability in this Agreement apply to the fullest extent permitted by law.

If you are an individual consumer (not acting in the course of business), you may have additional statutory rights under applicable consumer protection laws that cannot be excluded. Where such rights apply, nothing in this Agreement excludes or limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law. For consumers, liability limitations apply only to the extent permitted by law.

(i) No Partnership or Agency

Nothing in this Agreement or your use of Online Payments creates a partnership, joint venture, employment, or agency relationship between you and SendInvoice, or between you, SendInvoice, and Stripe. You have no authority to bind SendInvoice or Stripe. We are not responsible for your obligations to your customers, suppliers, or any third party.

(j) Suspension of Online Payments

We may immediately suspend or terminate your access to Online Payments (without suspending other Platform features) if:

• Stripe suspends, restricts, or terminates your Stripe account.
• We reasonably believe your use violates this Agreement, Stripe Terms, applicable law, or card scheme rules.
• We receive notice of excessive chargebacks, fraud claims, or disputes related to your account.
• You fail to pay amounts owed to us or Stripe.
• We are required to do so by law, court order, or regulatory authority.

We will use reasonable efforts to notify you, but we may act without prior notice where required by law or where we reasonably believe immediate action is necessary to prevent harm or loss.

8. Proprietary Rights; Licences

(a) Ownership

The Platform and all related content, features, and technology, and all associated Intellectual Property Rights (including trademarks such as SENDINVOICE), are owned by SendInvoice, its affiliates, or licensors. All rights not expressly granted are reserved.

(b) Licences

User licence to SendInvoice templates. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use SendInvoice templates on the Platform for your own business or personal purposes, including reproduction and distribution via the Platform (not offline tooling) and limited derivative works for your own invoices/receipts/quotes/estimates. Upon termination of this Agreement, this licence ends.

Your licence to us (User Submissions & Feedback). You grant SendInvoice and its affiliates a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use, host, store, reproduce, adapt, modify, create derivative works from, publish, publicly perform, publicly display, and distribute your User Submissions (including logos, images, business information, text, and any reviews or feedback) for operating, improving, and promoting the Platform and developing new services. This includes using your trade name and logos for identification as your invoicing provider, where appropriate. Do not submit content unless you have the necessary rights. If you submit ideas/suggestions, we may use them without compensation.

9. User Content; Reviews

If you submit ratings, reviews, Q&A, testimonials, or other publicly viewable content (Content), you represent you own or control the rights in such Content and that your statements are accurate and reflect your honest opinions and experiences. You grant SendInvoice a perpetual, worldwide, irrevocable, royalty-free, transferable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform/display, and create derivative works from your Content for any lawful purpose, including marketing.

10. Prohibited Conduct

You will not: (a) use the Platform for unauthorised purposes; (b) interfere with or damage the Platform (e.g., malware, DDoS, spoofing, scraping to circumvent UI/navigation); (c) collect/store/distribute information about others in violation of law (including data about children under 13); (d) transmit unlawful, harassing, defamatory, obscene, infringing, or harmful material; (e) impersonate others; (f) reverse engineer, decompile, or attempt to derive source code; (g) access unauthorised areas or systems; (h) use bots/scripts to collect information or interact with the Platform; (i) violate export controls or sanctions; (j) send spam or unsolicited communications; (k) infringe third-party IP; (l) adapt/translate/derive works of the Platform itself; (m) promote or sell prohibited/illegal goods or services; (n) remove/obscure proprietary notices or modify how the Platform is displayed; (o) share account access or maintain multiple accounts to avoid fees; (p) access on lost/stolen devices; or (q) assist others to do any of the foregoing.

11. Security of Your Systems

You are solely responsible for the security, confidentiality, and integrity of content that you receive, transmit, or store via the Platform and for compliance with your internal policies and applicable law. Carrier data/SMS rates may apply.

12. Term; Suspension; Termination

This Agreement is effective until terminated. We may suspend or terminate your access (in whole or part) or remove/disable access to the Platform at any time for any reason (e.g., non-payment, prolonged inactivity, suspected breach). This Agreement terminates automatically if you fail to comply with it.

13. Links to Third-Party Sites

The Platform may contain links to third-party sites or resources. We are not responsible for their availability or content and are not liable for any loss or damage arising from your use of them.

14. Limitation of Liability; Governing Law and Venue; Jury/Class Waiver

(a) Limitation of Liability

To the fullest extent permitted by law, you are solely responsible for evaluating the suitability of the Platform for your purposes and ensuring your use complies with applicable laws/regulations in your operating jurisdictions. The Platform is provided as-is and as-available. SendInvoice and its affiliates, officers, directors, employees, agents, licensors, successors, and assigns (the "SendInvoice Parties") are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption, arising out of or related to the Platform or this Agreement, under any legal theory, even if advised of the possibility. The SendInvoice Parties' aggregate liability arising from or related to the Platform or this Agreement shall not exceed US $100 (or £75).

(b) Governing Law & Venue

UK/EEA or outside the U.S. This Agreement is governed by the laws of England and Wales. The courts of England have exclusive jurisdiction.

U.S. Users. This Agreement is governed by the laws of the State of Texas, without regard to conflicts principles. Exclusive venue lies in the state and federal courts located in Dallas County, Texas. You consent to personal jurisdiction there and waive inconvenient forum objections.

(c) Waivers for U.S. Users

Jury Trial Waiver. To the fullest extent permitted by law, you and SendInvoice waive any right to a jury trial in any proceeding arising out of or relating to this Agreement or the Platform.

Class/Representative Action Waiver. To the fullest extent permitted by law, disputes are resolved on an individual basis and not in a class, consolidated, or representative action.

(d) Limitation Period

No action arising out of or related to this Agreement may be brought by you more than one (1) year after the cause of action accrues.

15. Indemnification

You will defend, indemnify, and hold harmless the SendInvoice Parties from and against all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising from or related to (i) your breach of this Agreement; (ii) your misuse of the Platform; (iii) your interactions with third parties (including PSPs); and (iv) our costs to enforce this Section. We may assume defence at your expense if (a) you fail to defend; (b) an adverse outcome could be material to us; (c) conflicts of interest exist; or (d) we reasonably doubt your ability to satisfy indemnity obligations.

16. Privacy; Data Processing; Notices

Your use of the Platform is subject to our Privacy Policy and any applicable Data Processing Agreement.

Notices & Contact
• General/Support: [email protected]
• Legal/DMCA: [email protected]
• Registered Address: Assemblysoft Ltd, 2 Woodland Walk, Bournemouth, Dorset BH5 1LU, United Kingdom
• Phone: +44 (0) 1202 428719

17. Take-Down Requests; DMCA (U.S.)

We prohibit content that infringes others' rights. If you believe content on the Platform infringes your copyright, please send a notice compliant with 17 U.S.C. §512(c)(3) to our DMCA Agent:

You may also send non-DMCA take-down requests regarding other rights. Misrepresentations in a notice may expose you to liability under §512(f).

18. Miscellaneous

No Waiver. No waiver is effective unless in writing and signed by SendInvoice; a waiver in one instance is not a waiver in others.

Entire Agreement; Modifications. This Agreement is the complete agreement regarding the Platform and supersedes prior understandings. Modifications must be in writing unless we publish updated Terms under Section 1.

Severability. If any provision is invalid, the remainder remains enforceable.

Equitable Relief. Breach of our proprietary rights causes irreparable harm; we may seek injunctive relief without posting a bond. Your sole remedy for our breach is monetary damages to the extent permitted by law.

Assignment. We may assign this Agreement without notice. You may not assign without our prior written consent.

Third-Party Beneficiaries. None, except as expressly stated.

19. User Representations & Warranties

You represent and warrant that (i) you have legal authority to enter into this Agreement; (ii) your performance and rights granted hereunder do not violate any law or obligations to third parties; and (iii) your User Submissions and use of the Platform do not infringe third-party rights.

20. Survival

Sections 3, 7, 8(a), 8(b), 9–11, 12 (as necessary), 13–15, and 18–20 survive termination.